• Displaying Likert Scale Data with a Diverging Stacked Bar Chart in Microsoft Excel

    Displaying Likert Scale Data with a Diverging Stacked Bar Chart in Microsoft Excel

    We should all be so lucky as to have a ubiquitous data scale named after us. Rensis Likert is one of those proud few, and it’s not a big assumption to assume you are all familiar with his eponymous scale. The ways that Likert scale data is displayed are many, but usually the decision on chart type comes…

  • Procedure Checklists and Workflow Automation

    Procedure Checklists and Workflow Automation

    You made it! Here in the final installment of our five-part series on management methodologies we look at the micro level: taking the process map we developed from our balanced scorecard and strategy map, and detailing the tasks required to complete each step in each activity in a procedures checklist. A procedures checklist allows us to organize and prioritize specific tasks,…

  • A Process Map for the Employee Journey

    A Process Map for the Employee Journey

    What’s that you say? You’re done with all your macro management methodologies? Well congratulations, you’re ready to move away from the “big picture” view and start getting operational. We call this the meso level; it’s between macro and micro, and yes, I had to look that term up. It tracks with the Do part of PDCA…

  • Management Methodologies: Macro, Meso, and Micro

    Management Methodologies: Macro, Meso, and Micro

    OK, that is a lot of M words! Alliteral attraction aside, management methodologies can be extremely helpful in running an organization. Methodologies give you a community of best practices to learn from, processes to improve, and a way of doing things that can be taught. Methodologies can be deployed along the continuum of business operations,…